Client Services Team Leader
We have an exciting opportunity for a personable and effective Client Services Team Leader to work in our Client Services function of the Queen's Veterinary School Hospital. This position is full-time and operates on a rota system to cover the hospital reception's opening hours, which are currently Monday to Friday, 8:00am to 7:00pm.
The Client Service Team Leader will aim to provide a first-class customer service in what can often be a very challenging environment. The role will involve supporting clients during difficult conversations including diagnosis of patients, treatment (or non-treatment) and subsequent payment of accounts. The role holder will provide a natural route of escalation for the Client Service Administrators in supporting clients.
In addition to carrying out all elements of the Client Services Administrator role they will have additional responsibility for supervision, training of processes to the administrators and ensuring the right level of resource is available at all times to support the delivery of the clinical caseload within the Veterinary Hospital.
A positive, "can-do" attitude and excellent communication skills are essential, along with the ability to work effectively with staff at all levels of the organisation. You should have experience in a busy administrative role, strong customer care skills, and a professional telephone manner. Accuracy, numeracy, and attention to detail are key, as well as confidence in using Microsoft software packages. Experience in supervising a team is desirable.
There may also be a requirement to participate in a weekend working, for which additional remuneration will be made in line with the University Policy.
For informal enquiries please contact the Clinical HR Team, by email on: qvsh.hr@vet.cam.ac.uk
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please quote reference PP45232 on your application and in any correspondence about this vacancy.
Applications will be monitored regularly, and we may contact candidates prior to the closing date. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.