Housing Operations Manager
The Role:
The Housing Operations Manager is responsible for the operation and maintenance of the University's residential estate which comprises 710 keyworker accommodation units and public realm within Phase 1 of the Eddington development in North West Cambridge, plus c.350 further residential units across Cambridge.
This role is also responsible for Estate Management Service delivery at Eddington, including the operation of Special Purpose Companies related to the delivery of services to the Eddington Development.
The role holder will provide accountability and leadership of the housing operations team and its external service providers to drive quality, efficiency and compliance. They will also act as a key interface with the Property Group who provide investment, property management and tenant management services for the residential portfolio.
About you:
In order to succeed in this role, you will join us with suitable industry and leadership experience to:
- Lead a consistent and integrated delivery of housing operations maintenance and estates services across the University residential estate, holding suppliers to account and ensuring value for money.
- Manage and deliver support to the Special Purpose Companies established to facilitate the operation of the Eddington Development and associated common infrastructure.
- Support the tenancy management team within the void process, ensuring high occupancy rates and maximisation of rental income, effective rent collection and high levels of resident satisfaction.
- Develop and implement the asset management strategy for residential housing including life cycle replacements and asset investment, ensuring a maintained and attractive residential estate.
- Lead the procurement, management and delivery of all housing, common area and public realm facilities management services working closely with the University Procurement & Strategy Group.
- Drive high standards of statutory and regulatory compliance and health and safety performance across the residential estate.
- Ensure a well maintained and attractive residential estate, promoting tenant & community engagement & place-making.
- Develop and manage the delivery of the Estate Charge, via the Rent Charge Deeds for all commercial entities, private housing, market housing and key worker Housing.
- To be an active member of the University's Development Team and advise on site- wide issues with respect to future development phases of Eddington.
Benefits of working at the University of Cambridge include:
- Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
- Generous annual leave allowance
- Flexible and hybrid working opportunities;
- Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)
- An auto-enrolment pension scheme, with a generous employer contribution;
- Travel benefits and retail discounts at over 2,000 local and national stores;
- Schemes to support with relocation
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
If you have any questions about this vacancy or the application process, please email Estates Division on EDR@admin.cam.ac.uk
Please quote reference BA45589 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.