Housing Advisor
The University of Cambridge Housing Services is seeking a proactive and customer-focused Housing Advisor to join our Accommodation Service team. In this vital role, you will be the main point of contact for residents living in University-managed properties, providing exceptional support throughout their tenancy¿from move-in to departure.
Reporting to the Deputy Head of the Accommodation Service, you will oversee a defined portfolio of properties within a specific geographic area. You will be responsible for the day-to-day management of these homes, ensuring a seamless and responsive service that enhances the resident experience and maintains high standards across the portfolio.
Our Housing Services team manages over 1,050 properties, including a significant number of Key Worker homes that play a crucial role in supporting the University's ability to attract and retain world-class staff. With an annual resident turnover of around 30%, and all tenancies renewed on a yearly basis, this is a dynamic and rewarding environment for a housing professional who thrives on delivering excellent service.
What we are looking for:
- Experience in residential property management within a customer-focused setting.
- Strong interpersonal and communication skills, with a commitment to tenant satisfaction.
- A detail-oriented approach to tenancy administration and property oversight.
- The ability to manage multiple priorities and build positive relationships with residents.
If you are passionate about housing and want to contribute to a world-leading institution, we would love to hear from you.
Benefits of working at the University of Cambridge include:
- Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
- Generous annual leave allowance
- Flexible and hybrid working opportunities;
- Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)
- An auto-enrolment pension scheme, with a generous employer contribution;
- Travel benefits and retail discounts at over 2,000 local and national stores;
- Schemes to support with relocation"
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please note we will be reviewing applications on a regular basis. We reserve the right to close the position early once the available position is filled.
Please quote reference DE46475 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.